Quality control is an integral part of CSG’s values. Our experience has shown us that attention to quality not only matters to customer satisfaction but also is a reflection of our client’s commitment to superior service.
Operating Procedures and Employee Training
At Contract Services Group our quality control procedures extend from our employee training programs, through our continuous improvement programs, to our documented Standard Operating Procedures and daily Action Alert items reports. Our adherence to quality encompasses management and onsite engineering oversight procedures.
Real-time, Computer Based Job Management
CSG’s computer-based notification, alert and tracking systems are followed through to completion thereby bringing our customers a peace of mind and confidence in a job well done. We believe strongly in our continuous communications initiatives that we implement with all of our clients. Effective and timely communication has become an instrumental tool in maintaining the highest of service standards.
Quality of Service Reviews
Contract Services Group has also undertaken Quality of Service reviews with all of our business units. We have come to understand that effective service depend on precise communications within and between all the teams involved in an account. Likewise, constant training and fine-tuning of our personnel’s skills and performance helps us maintain a cutting-edge advantage over our competition.